The Perfect Bilingual Customer Service Representative Resume Writing Tips

Do you want to apply for a Bilingual Customer Service Representative position to help you get closer to your career goals? Applying for jobs on Seek, LinkedIn, and other job boards can be a time-consuming process, however, to streamline the process, you can ensure your resume writing helps you to stand out from the crowd, and your online profile helps you to get an interview!

If a recruiter or hiring manager are looking for a Bilingual Customer Service Representative, they are searching for specific transferable skills. With less than ten people being interviewed for the job and hundreds of people, just like you, applying, The Perfect Resume team have created Resume Writing Tips to help you stand out from the others.

What do recruiters look for in a Bilingual Customer Service Representative resume or an online profile?

Tailoring your resume to a Bilingual Customer Service Representative position is mandatory today to ensure that your application will pass Applicant Tracking Systems (ATS). In doing so, your resume will be read by the prospective employer. Then, fingers crossed, you will be shortlisted as a potential candidate and be called for not one, but multiple job interviews!

Firstly, before you apply to be a Bilingual Customer Service Representative, you need to be acquainted with what a Bilingual Customer Service Representative does!

Bilingual Customer Service Representatives handle the questions, concerns, and suggestions from clients, with the overarching aim of retaining their business. Bilingual Customer Service Representatives ought to be proficient in two stipulated languages.

Hiring Managers are looking for a customer-focused and amicable Bilingual Customer Service Representative to assist in tending to inquiries and feedback from clients.

To be successful as a Bilingual Customer Service Representative, you should have knowledge of necessary call center and customer service procedures, be open to learning, and have strong communication skills. Ultimately, a high performing Bilingual Customer Service Representative should be able to achieve customer service and provide a more pleasant and efficient service to customers.

Knowing this, your resume and online profile should include the hard and soft skills that the recruiter or hiring manager is looking for in a candidate.

The Bilingual Customer Service Representative position description template will also contain pivotal information about what the candidate will need to do daily. Such as:

• Memorizing the prices and features of each offer.
• Confirming customers' language preferences as you assist them.
• Addressing queries, complaints, and recommendations furnished by customers.
• Redirecting customers to the pertinent department, if needed.
• Deferring to management in instances of uncertainty.
• Processing exchanges and refunds in ways congruent with our policies.
• Providing customers with details of supplementary products or services that may suit their needs.
• Monitoring call and mail histories to ensure that all customers have been assisted.
• Searching for commonalities in customer feedback to inform recommendations regarding our offerings.
• Administering and receiving customer surveys on occasion.

You will also have some requirements and personal attributes that you will need to demonstrate in your resume to ensure your potential employer will take your application seriously, such as:

• Proven experience as a customer service representative, customer support representative, or similar.
• Experience using both languages in a professional capacity is preferred.
• Exceptional verbal communication skills in both specified languages.
• Computer literate.
• Ability to craft professional emails.
• Active listening skills and attention to minutiae.
• Solid awareness of your skillset and willingness to refer customers for help, as needed.
• Professional, courteous, and forbearing.
• Well-groomed and neat in appearance.


You may also want to do some industry research to find out what other companies want in their Bilingual Customer Service Representatives.