What does an Office Manager do?

What does an Office Manager do? Roles & Responsibilities

Administration & Office Support Industry Jobs Outlook 2025

The administration and office support industry is undergoing a dynamic transformation in 2025, shaped by technology, evolving workplace demands, and shifting professional expectations. From strategic project management to data-driven decision-making, roles in this sector now demand skills far beyond traditional clerical duties. At The Perfect Resume, we have guided many executives, senior managers, and emerging leaders toward securing higher-level roles in this changing landscape by tailoring resumes that reflect their unique value proposition, leadership achievements, and strategic vision.

Office Manager & Chief Operating Officers (COO): Key Industry Trends

• Technological Adaptation: AI and automation are streamlining routine tasks, allowing administrative roles to focus on strategic contributions. Highlighting proficiency in tools like project management software and CRM systems is now essential for executives and senior leaders. Additionally, understanding and managing administrative systems is crucial for organising and controlling office functions.
• Expanded Skill Sets: Roles increasingly require expertise in data analysis, project coordination, and digital communication tools. Resumes should reflect this evolution by emphasising certifications, leadership achievements, and relevant experience. Moreover, expertise in managing administrative systems is becoming a vital skill for modern professionals.
• Remote Work Readiness: The rise of virtual workplaces demands proficiency in tools like Slack, Zoom, and cloud-based collaboration platforms. For leaders, adaptability to remote environments and the ability to lead distributed teams are critical.
• Soft Skills in Demand: Problem-solving, communication, and team leadership remain critical as professionals navigate complex, tech-driven workflows. Including examples of these abilities strengthens the impact of a resume for high-achieving professionals.
• Focus on Sustainability: Businesses value contributions to eco-friendly practices and efficiency improvements. Reflecting achievements in these areas demonstrates alignment with modern organisational values and a forward-thinking approach.

Evolving Job Roles for Office Managers

Technology and changing business needs are redefining administrative and leadership positions. Traditional tasks like scheduling and data entry are giving way to responsibilities such as:

• Strategic planning
• Organisational transformation
• Cross-functional collaboration

However, the continued importance of clerical and administrative tasks in ensuring smooth operations cannot be overlooked.

As automation handles repetitive processes, professionals now act as pivotal figures, ensuring operations align with broader business goals.

To reflect this evolution, resumes must demonstrate versatility and strategic vision. For instance, showcasing experience in:

• Leading enterprise-wide initiatives
• Implementing new technologies
• Driving workflow improvements

positions candidates as proactive leaders. This shift is not just a challenge but an opportunity for executives and emerging leaders to redefine their careers and amplify their value. Additionally, the role of office management is crucial in this evolution, as it encompasses essential qualities and tasks that contribute to organizational efficiency.

Role of Office Managers

Office managers are integral to the smooth and efficient operation of any business, acting as the backbone of daily administrative functions. They are responsible for coordinating office business activities, managing office personnel, and ensuring compliance with relevant government legislation. An experienced office manager will oversee the office support staff, assigning work and monitoring work performance to ensure that clerical and administrative tasks are completed efficiently. Additionally, they facilitate the resolution of any problems managing physical facilities, ensuring that the office environment is conducive to productivity and occupational health standards are maintained. By effectively managing office services and resources, office managers play a crucial role in aligning office operations with the organisation's broader business goals.

Must-Have Skills for Clerical and Administrative Tasks in 2025

Succeeding in 2025 means mastering a combination of hard and soft skills:

• Digital Literacy: Proficiency in software like Microsoft Teams, SharePoint, and cloud-based systems is vital.
• Strategic Project Management: Experience with methodologies like Agile or tools like Trello and Asana adds a competitive edge. Effective management of office personnel is also crucial in ensuring project success.
• Problem-Solving: Employers seek leaders who can address challenges creatively and efficiently.
• Executive Communication: Clear, impactful messaging across diverse platforms is essential, especially in remote setups.
• Adaptability: Resumes should highlight examples of navigating change, such as adopting new technologies or transitioning to hybrid work models. Adaptability in managing office personnel in changing environments is equally important.

At The Perfect Resume, we help clients incorporate these skills into their resumes, turning them into compelling narratives of growth, leadership, and capability.

The Impact of Technology and Relevant Government Legislation

Technology is not just transforming roles; it’s enhancing how we work. Automation and AI are eliminating repetitive tasks, enabling leaders to focus on high-value activities. Office managers play a crucial role in ensuring the smooth and efficient operation of administrative tasks. Digital tools for collaboration and data management are now indispensable.

For resumes, this means including examples of technology use, such as:

“Implemented a cloud-based project management system, reducing project turnaround times by 30%.”

Demonstrating tech-savviness ensures candidates stand out in competitive markets.

The Shift to Remote Work and Office Environment

Remote work is more than a trend—it’s becoming the norm. Employers value leaders who excel in virtual environments. Resumes should emphasise:

• Time Management: Examples of meeting deadlines while managing teams independently.
• Tech Proficiency: Familiarity with remote collaboration tools like Zoom or Google Workspace.
• Strategic Communication Skills: The ability to engage teams and stakeholders effectively from afar.

Highlighting remote work adaptability reassures employers of a candidate’s readiness for modern, flexible workplaces.

Office Support and Resources

Office managers are pivotal in providing the necessary support and resources to ensure the office operates at peak efficiency. This involves coordinating personnel activities, monitoring work performance, and swiftly addressing any issues that arise. They are also tasked with managing the physical facilities, ensuring the office environment is conducive to productivity. Compliance with occupational health and safety regulations is another critical responsibility, ensuring that all staff are aware of and adhere to these standards. By delivering effective office support and resources, office managers significantly enhance productivity and efficiency, ensuring the office is always running at its best.

Resume Tailoring Tips for Administration & Leadership Roles

• Customise for Each Role: Tailoring a resume to reflect the job description demonstrates attention to detail and genuine interest.
• Include Keywords: Ensure resumes are ATS-compliant by integrating industry-relevant terms from job postings.
• Quantify Achievements: Use metrics like cost savings, revenue growth, or efficiency improvements to showcase leadership contributions. Additionally, highlight experience in managing administrative tasks to demonstrate organizational effectiveness.
• Highlight Certifications: Advanced courses in project management, data analysis, or executive coaching can set candidates apart.
• Showcase Soft Skills: Include examples of collaboration, adaptability, and strategic leadership to enhance appeal.

Preparing for the Future

The administration and office support industry is evolving, but these changes bring opportunities for ambitious leaders. By embracing technological advancements and developing key skills, professionals can thrive in this dynamic environment. At The Perfect Resume, we specialise in crafting resumes that highlight these capabilities, ensuring our clients stand out in a competitive market.

Ready to take your next career step? Contact The Perfect Resume today at info@theperfectresume.com.au for a free resume review, and let’s work together to secure your future in administration and office support.