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The Perfect Resume Australia, Melbourne, Sydney & Brisbane offers professional resume writing services, cover letters, selection criteria, and LinkedIn updates. Read on to find out how The Perfect Resume was founded. 

Melissa Peacock, the Founder of The Perfect Resume was once told 'you are too young to be an Executive, no-one will take you seriously'. With that comment, she was dedicated to changing people's mindsets, she studied about organisational culture, leadership and empowered people to achieve their dreams, by cultivating self-confidence, helping people to reflect and grow, and ultimately influence the way people see them. 

Melissa then realised that people have all the relevant skills and passion to land the job they want, but they were still not succeeding in being shortlisted for an interview. 

Backed with a Master in Public Health, and a Senior Manager who had personally read thousands of resumes and hired hundreds of people throughout her career, Melissa was no stranger to research and decided to research the psychology behind a Manager selecting a candidate to be shortlisted, or not shortlisted. 

She worked alongside her Human Resources Officer and found out what made her shortlist a candidate before the resume was passed to Melissa as a 'shortlisted candidate'. The process was as follows:

  1. The Applicant Tracking System (ATS) scans the resumes, cover letters, and key selection criteria for keywords that get entered into the system, such as 'customer service', 'coordination', 'leadership', 'Microsoft Office' or specific software names, such as 'Carelink Plus'.
  2. If the resume doesn't have the keyword, the application automatically gets rejected, if the resume does have the keyword, it is given a measure of compatibility. (Out of 300 applications, only 50 were compatible.)
  3. The Human Resource Officer manually read over the remaining 50, and was overly critical, judgemental and sorted the 50 into yes or no piles. (This took 6 seconds for each application!)
  4. Out of 300 applications, 24 resumes were provided to Melissa to shortlist again. 
  5. Melissa spent more than 6 seconds reading each resume! She looked for attributes including team and culture fit, personality, personability, skills, experiences and value-added attributions the candidate to bring to the team, based on what was required in the role. The 24 applications were reduced to 12 and passed to either the person who would be the direct manager for the role or someone who would need to work with them, the applications were reduced to 8. 
  6. Eight people were interviewed for the position, out of 300 candidates! That is a 2.6% chance of being shortlisted for an interview! An objective outsider was generally on the interview panel to help way up the positives and negatives of each candidate.
  7. One person was offered the position. 

From end-to-end, the process took two weeks! 

Melissa was intrigued and dug through the rejected applicants, all 250 of them. She found hidden gems, highly skilled people who were passionate and would have been perfect for the role, however, their application was rejected by the ATS system because their resume was not formatted correctly! 

What are the reasons behind whether a candidate is shortlisted or rejected for an interview?

Practical reasons: 

  1. Resumes and cover letters were not formatted accurately for the ATS system to pick up the keywords required. 
  2. Candidates were clearly applying for mass jobs and not tailoring the resume and cover letter accordingly. They probably didn't even know what they were applying for! 
  3. Applications were scanned in and were blurry and hard to read. 
  4. An MS Word document instead of a PDF was attached and the formatting made the document impossible to read.
  5. The wrong file type was attached which was not supported by the system (e.g. graphic design software, one was an Excel document!!!)

Psychological (and often overly judgemental) reasons:

  1. If applications were boring to read, this reflected a boring personality. 
  2. If there were spelling or grammatical errors, this reflected low intelligence. 
  3. If the application was formatted incorrectly, or not tailored to the position, this reflected little attention to detail. 
  4. If there was a gap in career history, it was automatically assumed the candidate was fired and couldn't get another job, or was stressed and obviously crazy!!!!! Bizzare!!!!
  5. If the candidate's application was 10 pages long, it was assumed they talk too much in real life and it would drive the team crazy!
  6. If the candidate had more than ten years of career history, and detailed every single responsibility they had for jobs twenty years ago, they obviously were living in the past!
  7. If the candidate talked in the third person, they were obviously crazy! 
  8. If there was not enough information on the application they were boring, or not intelligent, or lacked self-confidence.

The list went on and on, and got crazier! Until there was a neat pile of "YES" candidates!

What did Melissa do next?

Melissa was determined to give the rejected people a chance. They had skills and experiences to succeed, families to feed, bills to pay, and every single one of them deserved happiness. She would have loved to be able to hire them all, but she couldn't, she only had one position available in her department budget. So she decided to open The Perfect Resume to help them create a resume, cover letter, key selection criteria, or LinkedIn profile, that would get their application to stand out, and be automatically added to the shortlist pile. 

Melissa also studied colour psychology and applies this to the resumes that The Perfect Resume now creates. 

If you have a job you really want, and look at your resume and think it could do with a facelift, simply purchase the tier that relates to your circumstance. Melissa or one of the team will personally get back to you, to start you on your journey! Start now by clicking here to view the Resume Writing Services.


    Why is The Perfect Resume one of the Best Resume Writing Services in Australia? 

    In an increasingly competitive environment and with the introduction of digital recruitment including Applicant Tracking Software (ATS), individuals are finding it difficult to land interviews as their resumes are not formatted correctly. By empowering people to strive for their career aspirations, The Perfect Resume (TPR) provides professional resume writing services in the correct format. TPR also provides career counselling to professionals across all industries. Based on market research and broad industry knowledge gained throughout her career, Melissa Peacock, professional resume writer and the Founder of The Perfect Resume, sees a unique opportunity to bring a modern perspective and give candidate’s the edge they need to stand out.

    The Perfect Resume's Mission Statement

    Mission statement: Empower people to strive for their career aspirations.

    Vision: Be passionate about the career journey. Act with determination and celebrate personal growth.


    1. Deliver service excellence – Provide value-added services with a touch of finesse.
    2. Commit to a successful outcome – Go above and beyond for the candidate to ensure goals are met.
    3. Act with integrity – Prioritise the candidate’s best interest as an upmost priority.
    4. Co-create courageously – Deliver personalised services and innovative solutions together with a shared vision.
    5. Be transparent – Educate candidates and provide ongoing assistance.

    What Services do The Perfect Resume offer?

    Perfect for corporate professionals, school leavers, graduates or those looking for a new job, The Perfect Resume (TPR) is a career service catering for entry-level and graduates through to C-level executives and Board-level professionals across all industries. Our Career Counsellors come from management and are 100% dedicated to helping candidates achieve their chosen career direction. The average Australian spends 75,000 hours at work in their lifetime. At TPR we work with individuals to guide them into a job they are truly passionate about.  We have two main service offerings:

    1. Professional Resume Writing Services 
    2. Career Counselling Services 

    Professional Resume Writing Services

    Unfortunately, the human element has been removed from the initial stages of recruitment. Applicant Tracking Systems (ATS) have replaced junior HR roles. Once upon a time, human eyes would initially scan candidate’s resume for keywords and identify whether they were a suitable candidate or not. Today, the ATS robot scans candidates resume for keywords. Unlike a human, who can scan the entire page and admire fancy fonts etc. ATS systems are rigid. If the candidate’s resume is not in the correct format, they will be deemed unsuccessful without a human even seeing the effort they have placed into their application.

    TPR can help the candidate succeed not only by creating a new resume that passes through the gates of ATS software.  Our resumes are modern and graphically designed to help the candidate stand out from others positively.  Resume's are created with a focus on quality over quantity as sadly, the candidate has just six seconds for the candidate’s resume to impress their new employer and for them to decide whether the candidate will be shortlisted or not. Our Professional Resume Writers have received thousands of resumes and hired hundreds of people throughout their careers, therefore, they know exactly what managers look for in an application.

    Career Counselling Services

    Perfect for corporate professionals, graduates or anyone looking for advance their career, a 60-minute career counselling session is extremely useful for providing direction to the candidate’s job search. Narrowing down exactly what the candidate wants and focusing their resume, cover letter and LinkedIn profile towards those roles become easy when the candidate sets goals, understands their barriers to success, achievements etc. People who opt for a comprehensive package have greater success in landing an interview because the application is tailored to what the manager is looking for. The career session is conducted via phone call so the candidate can relax in the comfort of their own home.

    Professional Resume Writing Services 

    • Free resume review
    • Modern resume updates
    • Resume creation 
    • Expressions of interest
    •  Key selection criteria
    • Tailored/Generic cover letters
    • LinkedIn profile updates
    • Proofreading
    • DIY Resume templates with free proofreading.

    Benefits of Hiring a Professional Resume Writer

    • A 73% greater chance of landing an interview
    • A 41% greater chance of landing the job!
    • Greater sense of hope
    • Save time!
    • Increased confidence
    • Consistency across the document

    Features of Professional Resume Writing Services

    • Free resume review with constructive feedback
    • ATS compliance
    • Fully customised modern designs
    • Editable MS Word and PDF format provide.
    • Use a concise document highlighting quality over quantity
    • Colour psychology
    • Unlimited revisions until they feel confident applying for jobs with the documents.

    Would you like to take advantage of our services? Email us today at or enter your details below and we will get back to you shortly! 



    Meet the Perfect Resume Team!

    Sadly, you have just six seconds for your resume to impress your new employer. That’s where we come in. A team of Professional Resume Writers with experience representing people across all industries. Our Professional Resume Writers have Senior Management experience. They have interviewed staff as part of a recruitment panel or individual selection. Personally read thousands of resumes, hired hundreds of employees and have the first-hand experience of understanding what Managers look for in applications. 


    Professional Resume Writer

    Melissa Peacock

    Founder/Certified Advanced Resume Writer (CARW)/Career Counsellor
    With over a decade's worth of experience in senior management positions across community care and local government, Melissa established The Perfect Resume in mid-2018 to help people improve their marketability and gain employment they love (Click here to learn more). Since then, she and her team have provided successful resume writing services for hundreds of individuals across Australia.

    Melissa has a Master of Public Health and Bachelor of Biomedical Science from Deakin University and is a Professional Member of the Career Development Association of Australia.

    The Perfect Resume | Lyn Ramos | Administration Assistant

    Lyn Ramos

    Operations Coordinator

    Lyn brings to the team valuable construction, manufacturing, retail, and service delivery experience in handling administrative support tasks across different functions of human resources, accounting, sales, marketing, quality, and document control.

     The Perfect Resume Writer | Pauline Jordan

    Pauline Jordan

    Professional Writing Services Team Leader

    Pau is an upbeat and detail-oriented content writer, offering experience across education, community development, social work, media, and research sectors. She loves reading books and discovering hidden music gems.


    The Perfect Resume Betina

    Betina Ojimba

    Professional Resume Writer

    Imparting her love for connecting with people, Betina collaborates with the entire team to change people's lives — one resume and cover letter at a time. She holds a Bachelor's Degree in Mass Communication and leverages the skills and experiences she acquired as an English as a Second Language (ESL) Teacher and a script writer to produce, not a mere document, but every job seeker's ticket to success.

    Pauline Isaguirre

    Professional Resume Writer

    Pauline's experiences revolve around customer-focused administrative duties —  crafting high-calibre drafts and delivering positive outcomes that resemble perfection. Exhibiting eagerness to provide quality, informative and engaging content to help clients transition to the job they want.
    The Perfect Resume

    Kirk Rogers

    IT Consultant

    Kirk is a Consultant Engineer with experience across information technology, security, automation, correctional facilities, state government and across the commercial banking sector. 




     Would you like to join the team? Send your expression of interest to