The Perfect Concierge Resume Writing Tips
Do you want to apply for a Concierge position to help you get closer to your career goals? Applying for jobs on Seek, LinkedIn, and other job boards can be a time-consuming process, however, to streamline the process, you can ensure your resume writing helps you to stand out from the crowd, and your online profile helps you to get an interview!
If a recruiter or hiring manager are looking for a Concierge, they are searching for specific transferable skills. With less than ten people being interviewed for the job and hundreds of people, just like you, applying, The Perfect Resume team have created Resume Writing Tips to help you stand out from the others.
What do recruiters look for in a Concierge resume or an online profile?
Tailoring your resume to a Concierge position is mandatory today to ensure that your application will pass Applicant Tracking Systems (ATS). In doing so, your resume will be read by the prospective employer. Then, fingers crossed, you will be shortlisted as a potential candidate and be called for not one, but multiple job interviews!
Firstly, before you apply to be a Concierge, you need to be acquainted with what a Concierge does!
Concierges handle the personal services and assistance to clients in hotels, hospitals, apartments, or office buildings.
Hiring Managers are looking for a friendly, professional and courteous Concierge to assist in booking accommodation, taking messages, and arranging transportation, business, or entertainment assistance..
To be successful as a Concierge, you should have knowledge of necessary call center and customer service procedures, be open to learning, and have strong communication skills. Ultimately, a high performing Concierge should be able to achieve superb customer service and provide high-quality information to all clients.
Knowing this, your resume and online profile should include the hard and soft skills that the recruiter or hiring manager is looking for in a candidate.
The Concierge position description template will also contain pivotal information about what the candidate will need to do daily. Such as:
• Upon request of clients, make reservations at local establishments such as restaurants, businesses, hotels, and other entertainment venues.
• Complete exchanges and returns in a timely and professional manner.
• Help with the organization of on-site events including weddings, business fairs, and corporate meetings.
• Greet clients when they enter the building and guide them to their designated areas.
• Process important queries and manage customer expectations in a polite and friendly manner.
• Keep track of frequent clients and create a tailored experience based on their personal needs.
• Answer telephones and monitor the switchboard.
You will also have some requirements and personal attributes that you will need to demonstrate in your resume to ensure your potential employer will take your application seriously, such as:
• Minimum of 2+ years of client-facing experience.
• Basic computer literacy skills and talent for technology.
• Advanced written and verbal communication skills.
• Excellent knowledge of local attractions and establishments.
• Polite, friendly, and self-assured attitude.
• Skills in multitasking and good time-management.
You may also want to do some industry research to find out what other companies want in their Concierges.