The Perfect Customer Service Associate Resume Writing Tips

Do you want to apply for a Customer Service Associate position to help you get closer to your career goals? Applying for jobs on Seek, LinkedIn, and other job boards can be a time-consuming process, however, to streamline the process, you can ensure your resume writing helps you to stand out from the crowd, and your online profile helps you to get an interview!

If a recruiter or hiring manager are looking for a Customer Service Associate, they are searching for specific transferable skills. With less than ten people being interviewed for the job and hundreds of people, just like you, applying, The Perfect Resume team have created Resume Writing Tips to help you stand out from the others.

What do recruiters look for in a Customer Service Associate resume or an online profile?

Tailoring your resume to a Customer Service Associate position is mandatory today to ensure that your application will pass Applicant Tracking Systems (ATS). In doing so, your resume will be read by the prospective employer. Then, fingers crossed, you will be shortlisted as a potential candidate and be called for not one, but multiple job interviews!

Firstly, before you apply to be a Customer Service Associate, you need to be acquainted with what a Customer Service Associate does!

Customer Service Associates handle the customers with inquiries related to a company’s products and services. Customer service associates maintain adequate company and product knowledge to provide proficient service.

Hiring Managers are looking for a detail-oriented, motivated and friendly Customer Service Associate to assist in addressing concerns and product issues, communicating in a professional, positive manner, multitasking by listening and speaking to customers, navigating computers, and typing call documentation simultaneously.

To be successful as a Customer Service Associate, you should have knowledge of necessary call center and customer service procedures, be open to learning, and have strong communication skills. Ultimately, a high performing Customer Service Associate should be able to achieve customer confidence and trust.

Knowing this, your resume and online profile should include the hard and soft skills that the recruiter or hiring manager is looking for in a candidate.

The Customer Service Associate position description template will also contain pivotal information about what the candidate will need to do daily. Such as:

• Attending training sessions to grow knowledge of products and to develop customer service skills.
• Resolving phone, walk-in, mail, fax, and email customer inquiries.
• Processing and logging incoming calls into the CRM system.
• Identifying customer needs.
• Forwarding and escalating inquiries to relevant individuals and departments.
• Contacting customers to give them accurate feedback on the progress of their inquiries.
• Providing outstanding customer service.
• Updating customer information as required.
• Maintaining confidentiality of information.
• Performing other duties as the need arises.

You will also have some requirements and personal attributes that you will need to demonstrate in your resume to ensure your potential employer will take your application seriously, such as:

• 1+ years of customer service experience, preferably in a related field.
• Successful completion of provided training.
• Proficient computer skills.
• Experience with CRM preferred.
• Proficient with MS Office suites.
• Excellent phone etiquette.
• Outstanding communication skills, both verbal and written.
• Strong people skills.
• Ability to sit at a desk for extended periods.


You may also want to do some industry research to find out what other companies want in their Customer Service Associates.