The Perfect Customer Service Coordinator Resume Writing Tips
Do you want to apply for a Customer Service Coordinator position to help you get closer to your career goals? Applying for jobs on Seek, LinkedIn, and other job boards can be a time-consuming process, however, to streamline the process, you can ensure your resume writing helps you to stand out from the crowd, and your online profile helps you to get an interview!
If a recruiter or hiring manager are looking for a Customer Service Coordinator, they are searching for specific transferable skills. With less than ten people being interviewed for the job and hundreds of people, just like you, applying, The Perfect Resume team have created Resume Writing Tips to help you stand out from the others.
What do recruiters look for in a Customer Service Coordinator resume or an online profile?
Tailoring your resume to a Customer Service Coordinator position is mandatory today to ensure that your application will pass Applicant Tracking Systems (ATS). In doing so, your resume will be read by the prospective employer. Then, fingers crossed, you will be shortlisted as a potential candidate and be called for not one, but multiple job interviews!
Firstly, before you apply to be a Customer Service Coordinator, you need to be acquainted with what a Customer Service Coordinator does!
Customer Service Coordinators handle the team of customer service employees and ensures that the team complies with the policies and procedures of the organization.
Hiring Managers are looking for a detail-oriented, motivated and friendly Customer Service Coordinator to assist in resolving customer complaints, improving customer service, and maintaining satisfied customers.
To be successful as a Customer Service Coordinator, you should have knowledge of necessary call center and customer service procedures, be open to learning, and have strong communication skills. Ultimately, a high performing Customer Service Coordinator should be able to achieve excellent customer service and maintain the positive image, brand, and reputation of the organization.
Knowing this, your resume and online profile should include the hard and soft skills that the recruiter or hiring manager is looking for in a candidate.
The Customer Service Coordinator position description template will also contain pivotal information about what the candidate will need to do daily. Such as:
• Managing a team of customer service employees.
• Maintaining compliance with policies and procedures.
• Offering excellent customer service.
• Displaying extensive product knowledge.
• Overseeing the work of every employee in your team.
• Promoting the vision of the organization.
• Conducting quality assurance surveys with customers and reporting findings to the staff.
• Handling customer complaints brought to your attention.
• Conducting regular training sessions with the team.
• Motivating the team to perform at their best.
You will also have some requirements and personal attributes that you will need to demonstrate in your resume to ensure your potential employer will take your application seriously, such as:
• Minimum of 2 years’ experience.
• Excellent interpersonal and communication skills.
• Computer literate.
• Management skills.
You may also want to do some industry research to find out what other companies want in their Customer Service Coordinators.