The Perfect Customer Service Manager Resume Writing Tips
Do you want to apply for a Customer Service Manager position to help you get closer to your career goals? Applying for jobs on Seek, LinkedIn, and other job boards can be a time-consuming process, however, to streamline the process, you can ensure your resume writing helps you to stand out from the crowd, and your online profile helps you to get an interview!
If a recruiter or hiring manager are looking for a Customer Service Manager, they are searching for specific transferable skills. With less than ten people being interviewed for the job and hundreds of people, just like you, applying, The Perfect Resume team have created Resume Writing Tips to help you stand out from the others.
What do recruiters look for in a Customer Service Manager resume or an online profile?
Tailoring your resume to a Customer Service Manager position is mandatory today to ensure that your application will pass Applicant Tracking Systems (ATS). In doing so, your resume will be read by the prospective employer. Then, fingers crossed, you will be shortlisted as a potential candidate and be called for not one, but multiple job interviews!
Firstly, before you apply to be a Customer Service Manager, you need to be acquainted with what a Customer Service Manager does!
Customer Service Managers handle the customer service team performance, phone calls and email processes.
Hiring Managers are looking for a customer-focused, motivated and technically savvy Customer Service Manager to assist in leading and motivating the customer service team, developing loyalty programs, and creating customer satisfaction goals.
To be successful as a Customer Service Manager, you should have knowledge of necessary call center and customer service procedures, be open to learning, and have strong communication skills. Ultimately, a high performing Customer Service Manager should be able to achieve customer satisfaction and demonstrate strong leadership and interpersonal skills.
Knowing this, your resume and online profile should include the hard and soft skills that the recruiter or hiring manager is looking for in a candidate.
The Customer Service Manager position description template will also contain pivotal information about what the candidate will need to do daily. Such as:
• Supervise day-to-day operations in the customer service department.
• Respond to customer service issues in a timely manner.
• Create effective customer service procedures, policies, and standards.
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Implement an effective customer loyalty program.
• Maintain accurate records and document all customer service activities and discussions.
• Assess service statistics and prepare detailed reports on your findings.
• Hire and train new customer service agents.
• Manage the approved budget of the customer service department.
• Stay informed on the latest industry techniques and methods.
You will also have some requirements and personal attributes that you will need to demonstrate in your resume to ensure your potential employer will take your application seriously, such as:
• Bachelor’s degree in business administration or relevant field.
• A minimum of 5 years of proven experience in a customer service position.
• Proficiency in Microsoft Office and customer service software.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.
You may also want to do some industry research to find out what other companies want in their Customer Service Managers.