The Perfect Customer Service Representative Resume Writing Tips
Do you want to apply for a Customer Service Representative position to help you get closer to your career goals? Applying for jobs on Seek, LinkedIn, and other job boards can be a time-consuming process, however, to streamline the process, you can ensure your resume writing helps you to stand out from the crowd, and your online profile helps you to get an interview!
If a recruiter or hiring manager are looking for a Customer Service Representative, they are searching for specific transferable skills. With less than ten people being interviewed for the job and hundreds of people, just like you, applying, The Perfect Resume team have created Resume Writing Tips to help you stand out from the others.
What do recruiters look for in a Customer Service Representative resume or an online profile?
Tailoring your resume to a Customer Service Representative position is mandatory today to ensure that your application will pass Applicant Tracking Systems (ATS). In doing so, your resume will be read by the prospective employer. Then, fingers crossed, you will be shortlisted as a potential candidate and be called for not one, but multiple job interviews!
Firstly, before you apply to be a Customer Service Representative, you need to be acquainted with what a Customer Service Representative does!
Customer Service Representatives handle the customers' complaints and questions by giving them information about products and services, taking orders, and processing returns.
Hiring Managers are looking for a customer-focused, motivated and technically savvy Customer Service Representative to assist in processing orders, modifications, and escalating complaints across a number of communication channels.
To be successful as a Customer Service Representative, you should have knowledge of necessary call center and customer service procedures, be open to learning, and have strong communication skills. Ultimately, a high performing Customer Service Representative should be able to achieve customer satisfaction, remain calm when customers are frustrated and minimise the volume of customer queries and complaints.
Knowing this, your resume and online profile should include the hard and soft skills that the recruiter or hiring manager is looking for in a candidate.
The Customer Service Representative position description template will also contain pivotal information about what the candidate will need to do daily. Such as:
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
You will also have some requirements and personal attributes that you will need to demonstrate in your resume to ensure your potential employer will take your application seriously, such as:
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
You may also want to do some industry research to find out what other companies want in their Customer Service Representatives.