The Perfect Guest Service Representative Resume Writing Tips

Do you want to apply for a Guest Service Representative position to help you get closer to your career goals? Applying for jobs on Seek, LinkedIn, and other job boards can be a time-consuming process, however, to streamline the process, you can ensure your resume writing helps you to stand out from the crowd, and your online profile helps you to get an interview!

If a recruiter or hiring manager are looking for a Guest Service Representative, they are searching for specific transferable skills. With less than ten people being interviewed for the job and hundreds of people, just like you, applying, The Perfect Resume team have created Resume Writing Tips to help you stand out from the others.

What do recruiters look for in a Guest Service Representative resume or an online profile?

Tailoring your resume to a Guest Service Representative position is mandatory today to ensure that your application will pass Applicant Tracking Systems (ATS). In doing so, your resume will be read by the prospective employer. Then, fingers crossed, you will be shortlisted as a potential candidate and be called for not one, but multiple job interviews!

Firstly, before you apply to be a Guest Service Representative, you need to be acquainted with what a Guest Service Representative does!

Guest Service Representatives handle the front desk services, guest payments and acting as an information source on various matters.

Hiring Managers are looking for a highly motivated Guest Service Representative to assist in providing front desk services to guests, undertaking various administrative duties, and diffusing conflict or tension in hotels, among other duties.

To be successful as a Guest Service Representative, you should have knowledge of necessary Hospitality and Tourism procedures, be open to learning, and have strong communication skills. Ultimately, a high performing Guest Service Representative should be able to achieve customer satisfaction and accommodate their every need with enthusiasm and poise.

Knowing this, your resume and online profile should include the hard and soft skills that the recruiter or hiring manager is looking for in a candidate.

The Guest Service Representative position description template will also contain pivotal information about what the candidate will need to do daily. Such as:

• Greeting guests upon arrival and making them feel welcomed.
• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.
• Delivering mail and messages.
• Processing guest payments.
• Coordinating with bell service and staff management.
• Being a source of information to guests on various matters such as transport and restaurant advice.
• Processing meal and beverage requests.
• Accommodating general and unique requests.

You will also have some requirements and personal attributes that you will need to demonstrate in your resume to ensure your potential employer will take your application seriously, such as:

• 2+ years of customer service experience.
• Certificate or diploma in hospitality advantageous.
• Exceptional interpersonal skills.
• Excellent written and verbal communication.
• Good time management and organizational skills.
• Conflict resolution experience.
• Patience and good listening skills.




You may also want to do some industry research to find out what other companies want in their Guest Service Representatives.