The Perfect Health Care Customer Service Representative Resume Writing Tips
Do you want to apply for a Health Care Customer Service Representative position to help you get closer to your career goals? Applying for jobs on Seek, LinkedIn, and other job boards can be a time-consuming process, however, to streamline the process, you can ensure your resume writing helps you to stand out from the crowd, and your online profile helps you to get an interview!
If a recruiter or hiring manager are looking for a Health Care Customer Service Representative, they are searching for specific transferable skills. With less than ten people being interviewed for the job and hundreds of people, just like you, applying, The Perfect Resume team have created Resume Writing Tips to help you stand out from the others.
What do recruiters look for in a Health Care Customer Service Representative resume or an online profile?
Tailoring your resume to a Health Care Customer Service Representative position is mandatory today to ensure that your application will pass Applicant Tracking Systems (ATS). In doing so, your resume will be read by the prospective employer. Then, fingers crossed, you will be shortlisted as a potential candidate and be called for not one, but multiple job interviews!
Firstly, before you apply to be a Health Care Customer Service Representative, you need to be acquainted with what a Health Care Customer Service Representative does!
Health Care Customer Service Representatives handle the customer's private health care coverage or Workcover plans.
Hiring Managers are looking for a patient and attentive Health Care Customer Service Representative to assist in fielding health care queries from customers, providing pre-authorization for medical treatment, and outlining information regarding co-payments.
To be successful as a Health Care Customer Service Representative, you should have knowledge of necessary healthcare and medical procedures, be open to learning, and have strong communication skills. Ultimately, a high performing Health Care Customer Service Representative should be able to achieve call rate KPIs and remain up to date with health care plans.
Knowing this, your resume and online profile should include the hard and soft skills that the recruiter or hiring manager is looking for in a candidate.
The Health Care Customer Service Representative position description template will also contain pivotal information about what the candidate will need to do daily. Such as:
• Greeting customers in a friendly, professional manner using the suggested script.
• Answering telephonic and e-mail inquiries in a timely manner.
• Deferring queries to your line manager if you are unable to answer them.
• Furnishing members and health care practitioners with details regarding members' benefits.
• Granting pre-authorizations for medical treatment, if covered.
• Advising members of outstanding co-payments.
• Providing extant and prospective members with the details of network providers.
• Canceling members' plans upon their request, or due to recurrent non-payment, if directed by your line manager.
• Ensuring that your workspace remains tidy and that you are equipped with all relevant tools and resources.
You will also have some requirements and personal attributes that you will need to demonstrate in your resume to ensure your potential employer will take your application seriously, such as:
• Prior experience as a customer service specialist or equivalent, ideally within a similar setting.
• Sales experience is highly advantageous.
• Computer literate with an above-average typing speed.
• Superb verbal and written communication skills.
• Thorough, with excellent listening skills.
• Ability to calm irate, anxious, or grieving customers.
• Capacity to navigate stressful situations with ease.
• Available to work shifts, which may include work during evenings, weekends, and public holidays.
You may also want to do some industry research to find out what other companies want in their Health Care Customer Service Representatives.