The Perfect Insurance Customer Service Representative Resume Writing Tips

The Perfect Insurance Customer Service Representative Resume Writing Tips


Do you want to apply for an Insurance Customer Service Representative position to help you get closer to your career goals? Applying for jobs on Seek, LinkedIn, and other job boards can be a time-consuming process, however, to streamline the process, you can ensure your resume writing helps you to stand out from the crowd, and your online profile helps you to get an interview!

If a recruiter or hiring manager are looking for an Insurance Customer Service Representative, they are searching for specific transferable skills. With less than ten people being interviewed for the job and hundreds of people, just like you, applying, The Perfect Resume team have created Resume Writing Tips to help you stand out from the others.

What do recruiters look for in an Insurance Customer Service Representative resume or an online profile?


Tailoring your resume to an Insurance Customer Service Representative position is mandatory today to ensure that your application will pass Applicant Tracking Systems (ATS). In doing so, your resume will be read by the prospective employer. Then, fingers crossed, you will be shortlisted as a potential candidate and be called for not one, but multiple job interviews!

Firstly, before you apply to be an Insurance Customer Service Representative, you need to be acquainted with what an Insurance Customer Service Representative does!

Insurance Customer Service Representatives handle the valuable connection between insurance customers and policy providers.

Hiring Managers are looking for a results-driven Insurance Customer Service Representative to assist in providing prospective customers with detailed information about company products.

To be successful as an Insurance Customer Service Representative, you should have knowledge of necessary Insurance procedures, be open to learning, and have strong communication skills. Ultimately, a quality Insurance Customer Service Representative should be able to achieve high level of customer satisfaction and handle all customer queries and complaints.

Knowing this, your resume and online profile should include the hard and soft skills that the recruiter or hiring manager is looking for in a candidate.

The Insurance Customer Service Representative position description template will also contain pivotal information about what the candidate will need to do daily. Such as:

• Learning and understanding company insurance products.
• Answering calls and responding to customer complaints.
• Accessing customer accounts and policy schedules.
• Providing customers with detailed information about policies and products.
• Recommending available products.
• Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
• Typing up complaint reports.
• Managing the customer complaint database.



Monitoring and maintaining the media budget.Creativity in securing coverage and buzz with traditional outlets. position description will also have some requirements and personal attributes that you will need to demonstrate in your resume to ensure your potential employer will take your application seriously:

• Previous experience working as a customer service representative.
• In-depth knowledge of insurance products and policy schedules.
• Friendly and professional demeanor.
• Excellent communication and interpersonal skills.
• Basic computer skills and knowledge of database software.
• High-level typing skills.
• Advanced knowledge of telephone and call forwarding systems.
• Ability to remain calm in stressful situations.
• Ability to explain detailed policy concepts in a simple way.


You may also want to do some industry research to find out what other companies want in their Insurance Customer Service Representatives.