The Perfect Member Service Representative Resume Writing Tips
Do you want to apply for a Member Service Representative position to help you get closer to your career goals? Applying for jobs on Seek, LinkedIn, and other job boards can be a time-consuming process, however, to streamline the process, you can ensure your resume writing helps you to stand out from the crowd, and your online profile helps you to get an interview!
If a recruiter or hiring manager are looking for a Member Service Representative, they are searching for specific transferable skills. With less than ten people being interviewed for the job and hundreds of people, just like you, applying, The Perfect Resume team have created Resume Writing Tips to help you stand out from the others.
What do recruiters look for in a Member Service Representative resume or an online profile?
Tailoring your resume to a Member Service Representative position is mandatory today to ensure that your application will pass Applicant Tracking Systems (ATS). In doing so, your resume will be read by the prospective employer. Then, fingers crossed, you will be shortlisted as a potential candidate and be called for not one, but multiple job interviews!
Firstly, before you apply to be a Member Service Representative, you need to be acquainted with what a Member Service Representative does!
Member Service Representatives handle the inquiries, concerns, requests, and complaints from members and potential members on the phone or in writing.
Hiring Managers are looking for a customer-focused and motivated Member Service Representative to assist in answering and directing phone calls, assisting with membership related issues, resolving complaints, and processing transactions.
To be successful as a Member Service Representative, you should have knowledge of necessary call center and customer service procedures, be open to learning, and have strong communication skills. Ultimately, a high performing Member Service Representative should be able to achieve exceptional member service experiences and resolve inquiries and complaints in a friendly and efficient manner.
Knowing this, your resume and online profile should include the hard and soft skills that the recruiter or hiring manager is looking for in a candidate.
The Member Service Representative position description template will also contain pivotal information about what the candidate will need to do daily. Such as:
• Answering phone calls and written questions, concerns, and complaints regarding membership.
• Providing information on membership fees, policies, processes, benefits, products, and services.
• Actively listening to members and identifying their needs.
• Recommending and cross-selling products and services to members and potential members.
• Investigating and resolving or escalating membership and payment issues.
• Assessing member eligibility and processing payments, applications, and requests.
• Documenting all inquiries and maintaining accurate membership records.
You will also have some requirements and personal attributes that you will need to demonstrate in your resume to ensure your potential employer will take your application seriously, such as:
• Customer service experience required.
• Sales experience beneficial.
• Excellent communication skills, both written and verbal.
• Good listening and interpersonal skills.
• Strong attention to detail.
• Computer literate.
You may also want to do some industry research to find out what other companies want in their Member Service Representatives.