The Perfect Patient Account Representative Resume Writing Tips

Patient Account Representative Resume Writing Tips

Do you want to apply for a Patient Account Representative position to help you get closer to your career goals? Applying for jobs on Seek, LinkedIn, and other job boards can be a time-consuming process, however, to streamline the process, you can ensure your resume writing helps you to stand out from the crowd, and your online profile helps you to get an interview!

If a recruiter or hiring manager are looking for a Patient Account Representative, they are searching for specific transferable skills. With less than ten people being interviewed for the job and hundreds of people, just like you, applying, The Perfect Resume team have created Resume Writing Tips to help you stand out from the others.

What do recruiters look for in a Patient Account Representative resume or an online profile?

Tailoring your resume to a Patient Account Representative position is mandatory today to ensure that your application will pass Applicant Tracking Systems (ATS). In doing so, your resume will be read by the prospective employer. Then, fingers crossed, you will be shortlisted as a potential candidate and be called for not one, but multiple job interviews!

Firstly, before you apply to be a Patient Account Representative, you need to be acquainted with what a Patient Account Representative does!

Patient Account Representatives handle the matters pertaining to patient billing and medical insurance claims. They collect payments, create suitable payment plans for patients, and liaise with medical insurance providers.

Hiring Managers are looking for a detail-oriented and knowledgeable Patient Account Representative to assist in liaising with medical insurance providers to resolve payment issues, assisting patients in understanding medical insurance benefits, and processing patient refunds. You should also ensure that patients fulfill their contractual obligations with respect to payment plans.

To be successful as a Patient Account Representative, you should have knowledge of necessary Healthcare and Medical procedures, be open to learning, and have strong communication skills. Ultimately, a high performing Patient Account Representative should be able to achieve exceptional communication skills and convince patients to settle their accounts in a timely manner.

Knowing this, your resume and online profile should include the hard and soft skills that the recruiter or hiring manager is looking for in a candidate.

The Patient Account Representative position description template will also contain pivotal information about what the candidate will need to do daily. Such as:

• Maintaining patient records, which includes detailing patient treatments and diagnoses as well as updating payment and medical insurance information.
• Processing patient payments and refunds.
• Identifying medical coding mistakes, typing errors, as well as patient underpayments or overpayments and rectifying them accordingly.
• Creating suitable payment plans for patients based on their monthly income and financial obligations.
• Communicating with medical insurance providers to verify whether patient treatments will be covered.
• Answering patients’ questions regarding unsettled medical bills, reimbursements, and billing discrepancies.
• Contacting patients through email, written correspondence, or telephone to inform them of overdue balances.
• Contacting collection agencies or attorneys to initiate the payment collection process in cases of delinquent accounts.



You will also have some requirements and personal attributes that you will need to demonstrate in your resume to ensure your potential employer will take your application seriously, such as:

• Completion of a postsecondary education program in Medical Office Administration is preferred.
• Certified Patient Account Specialist (CPAS) or Certified Patient Account Technician (CPAT) accreditation is advantageous.
• Sound knowledge of medical terminology and billing.
• Proven experience working as a Patient Account Representative.
• Strong analytical and problem-solving skills.
• Excellent organizational skills.
• Effective communication skills.
• Exceptional customer service skills.
• Detail-oriented.


You may also want to do some industry research to find out what other companies want in their Patient Account Representatives.

First Name Last Name Email Preferred Contact Method Call Email

Do you have an up-to-date resume with your current role included? Yes No

What services would you like more information about? Are you applying for a specific role? What turnaround time do you require? Where are you located? What brought you here? Where did you hear about us? Google LinkedIn Facebook Instagram Pinterest Referral from a friend, colleague, or family member Other

What else would you like your career coach to know before they contact you?

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First Name Last Name Email Preferred Contact Method
Call Email

Do you have an up-to-date resume with your current role included?
Yes No

What services would you like more information about? Are you applying for a specific role? What turnaround time do you require? Where are you located? What brought you here? Where did you hear about us?
Google LinkedIn Facebook Instagram Pinterest Referral from a friend, colleague, or family member Other

What else would you like your career coach to know before they contact you?