The Perfect Sales Support Specialist Resume Writing Tips

Do you want to apply for a Sales Support Specialist position to help you get closer to your career goals? Applying for jobs on Seek, LinkedIn, and other job boards can be a time-consuming process; however, to streamline the process, you can ensure your resume writing helps you stand out from the crowd, and your online profile helps you get an interview!

If a recruiter or hiring manager is looking for a Sales Support Specialist, they search for specific transferable skills. With less than ten people being interviewed for the job and hundreds of people, just like you, applying, The Perfect Resume team have created Resume Writing Tips to help you stand out from the others.

What do recruiters look for in a Sales Support Specialist resume or an online profile?

Tailoring your resume to a Sales Support Specialist position is mandatory today to ensure that your application will pass Applicant Tracking Systems (ATS). In doing so, your resume will be read by the prospective employer. Then, fingers crossed, you will be shortlisted as a potential candidate and be called for not one but multiple job interviews!

Firstly, before you apply to be a Sales Support Specialist, you need to be acquainted with what a Sales Support Specialist does!

Sales Support Specialists handle the administrative tasks to support the sales team and help them gain and keep customers.

Hiring Managers are looking for an organised, efficient Sales Support Specialist to track sales leads, coordinate quotes with sales packs, provide customer service, and manage customer accounts. The sales support specialist is also responsible for monitoring sales and the sales team's performance and recording sales data.

To be successful as a Sales Support Specialist, you should have knowledge of necessary corporate procedures, be open to learning, and have strong communication skills. Ultimately, a high-performing sales support specialist should achieve timely processing of orders and resolve customer complaints and queries.

Knowing this, your resume and online profile should include the hard and soft skills that the recruiter or hiring manager is looking for in a candidate.

The Sales Support Specialist position description template will also contain pivotal information about what the candidate needs daily. Such as:

• Answering customer inquiries, scheduling meetings and sales appointments, and following up with customers about their order status.
• Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department.
• Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports.
• Recording sales trends and liaising with account managers to develop sales strategies.
• Creating and processing orders promptly, processing requests for rush orders, and reviewing pending and customer requests to ensure customer satisfaction.
• Managing customer accounts, following up with customers for administrative purposes and providing troubleshooting assistance for orders, account statuses, and other problems.
• Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organised and accessible filing system.
• Handling administrative duties for the company and its executives and management teams.
• Scheduling customer meetings and conferences.
• Reporting any unusual activity to your supervisors.

You will also have some requirements and personal attributes that you will need to demonstrate in your resume to ensure your potential employer will take your application seriously, such as:

• A bachelor's or associate's degree in marketing, business, or a related field may be advantageous.
• Experience in administration and high-volume office work may be advantageous.
• Strong analytical, organisational, and time management skills.
• Excellent teamwork, motivation, interpersonal, communication, and customer service skills.
• The ability to multitask and quickly switch your focus.
• Computer literacy, IT skills, and typing skills.
• An understanding of sales principles and customer service practices.

You may also want to do some industry research to find out what other companies want in their Sales Support Specialists.