The Perfect Service Writer Resume Writing Tips

Do you want to apply for a Service Writer position to help you get closer to your career goals? Applying for jobs on Seek, LinkedIn, and other job boards can be a time-consuming process, however, to streamline the process, you can ensure your resume writing helps you to stand out from the crowd, and your online profile helps you to get an interview!

If a recruiter or hiring manager are looking for a Service Writer, they are searching for specific transferable skills. With less than ten people being interviewed for the job and hundreds of people, just like you, applying, The Perfect Resume team have created Resume Writing Tips to help you stand out from the others.

What do recruiters look for in a Service Writer resume or an online profile?

Tailoring your resume to a Service Writer position is mandatory today to ensure that your application will pass Applicant Tracking Systems (ATS). In doing so, your resume will be read by the prospective employer. Then, fingers crossed, you will be shortlisted as a potential candidate and be called for not one, but multiple job interviews!

Firstly, before you apply to be a Service Writer, you need to be acquainted with what a Service Writer does!

Service Writers handle the liaison between customers and service-related businesses that provide repairs and maintenance.

Hiring Managers are looking for a customer-focused and dedicated Service Writer to assist in ensuring the customer's needs are filled, coordinating transactions between the company and the customer, and performing cost and time estimates for those transactions. The service writer will track repairs and the causes of problems, schedule the most appropriate service technician, and process the customers' warranties.

To be successful as a Service Writer, you should have knowledge of necessary call center and customer service procedures, be open to learning, and have strong communication skills. Ultimately, a high performing Service Writer should be able to achieve quick resolution of customer enquiries and customer satisfaction.

Knowing this, your resume and online profile should include the hard and soft skills that the recruiter or hiring manager is looking for in a candidate.

The Service Writer position description template will also contain pivotal information about what the candidate will need to do daily. Such as:

• Developing strong customer relationships through the successful management of products and service delivery.
• Maintaining computerized customer profile information.
• Monitoring customer records to check for regular scheduled servicing and future remedial work and calling the customer to arrange appointments.
• Developing cost estimates, logging needed parts, and the time needed for repairs, and scheduling the most appropriate Service Technician.
• Conveying all necessary information regarding costs, parts, work, and Technicians to the customers and management.
• Meeting with customers to discuss their requirements and relaying those requirements to the Service Technicians.
• Contacting customers in the case of additional work to relay the details and extra costs.
• Entering the details of repair jobs on the company's network and preparing repair instructions and lists of needed replacement parts to the Service Technicians.



You will also have some requirements and personal attributes that you will need to demonstrate in your resume to ensure your potential employer will take your application seriously, such as:

• Work experience and product knowledge may be advantageous.
• Computer literacy and knowledge of office software programs.
• Excellent communication and customer service skills.
• Strong record-keeping skills.
• The ability to understand and relate technical issues to the service team from customers' non-technical descriptions.






You may also want to do some industry research to find out what other companies want in their Service Writers.