The Perfect Technical Account Manager Resume Writing Tips
Do you want to apply for a Technical Account Manager position to help you get closer to your career goals? Applying for jobs on Seek, LinkedIn, and other job boards can be a time-consuming process, however, to streamline the process, you can ensure your resume writing helps you to stand out from the crowd, and your online profile helps you to get an interview!
If a recruiter or hiring manager are looking for a Technical Account Manager, they are searching for specific transferable skills. With less than ten people being interviewed for the job and hundreds of people, just like you, applying, The Perfect Resume team have created Resume Writing Tips to help you stand out from the others.
What do recruiters look for in a Technical Account Manager resume or an online profile?
Tailoring your resume to a Technical Account Manager position is mandatory today to ensure that your application will pass Applicant Tracking Systems (ATS). In doing so, your resume will be read by the prospective employer. Then, fingers crossed, you will be shortlisted as a potential candidate and be called for not one, but multiple job interviews!
Firstly, before you apply to be a Technical Account Manager, you need to be acquainted with what a Technical Account Manager does!
Technical Account Managers handle the technical support to customers before and after a sale. The technical account manager will work with the client to build strong relationships and ensure customer satisfaction.
Hiring Managers are looking for a customer-focused and tech-savvy Technical Account Manager to assist in providing technical support to customers before and after-sales.
To be successful as a Technical Account Manager, you should have knowledge of necessary call center and customer service procedures, be open to learning, and have strong communication skills. Ultimately, a high performing Technical Account Manager should be able to achieve customer satisfaction and satisfy client queries in a timely manner.
Knowing this, your resume and online profile should include the hard and soft skills that the recruiter or hiring manager is looking for in a candidate.
The Technical Account Manager position description template will also contain pivotal information about what the candidate will need to do daily. Such as:
• Increasing sales and winning new business.
• Providing technical support to customers before and after-sales.
• Evaluating customer needs to suggest upgrades or additional features.
• Training customers to use their products.
• Answering product-related queries in a timely manner.
• Maintaining customer relationships and ensuring customer satisfaction.
• Providing reports to developers and stakeholders on product performance.
• Ensuring deliveries arrive on time and in a good condition.
• Tracking account metrics.
You will also have some requirements and personal attributes that you will need to demonstrate in your resume to ensure your potential employer will take your application seriously, such as:
• A bachelor's degree in computer science or engineering.
• Experience in technical support and sales.
• Good technical and product knowledge.
• Excellent communication and interpersonal skills.
• Good critical thinking and problem-solving skills.
• Working knowledge of sales software.
You may also want to do some industry research to find out what other companies want in their Technical Account Managers.