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Are you looking at becoming a Collections Officer? They contact customers with overdue bills to initiate payments and negotiate settlement plans. If agreeable terms can’t be reached, Collections Officers initiate escalated collections actions.
Currently, there are only 1258 positions for a Collections Officer across Australia with a common salary of $60K per year. While it is an extremely competitive role to get into, The Perfect Resume team has helped others to land an interview in the Call Centre & Customer Service industry. We believe we can increase your chances with our resume writing services also!
To apply for a Collections Officer position, your resume will need to prove to recruiters and prospective employers that you will have the following transferable skills:
- Answering inbound and outbound calls.
- Advising on repayment plans to suit the level of debt and customer circumstances.
- Escalating calls to managers when required.
- Adhering to legislative guidelines and the Privacy Act.
- Entering data and maintaining accurate records.
- Facilitating advanced collections activities, such as sending letters of demand and reminder messages.
- Referring customers to independent financial advisors.
- Improving operational processes.
Due to the high volume of applications for a Collections Officer received every year, qualifications that would increase your chances of landing an interview include a Certificate III in Mercantile Agents (FNS30415) or a degree in commerce, accounting, finance, economics or legal studies.
The Perfect Resume Services
When applying for a Collections Officer position, your resume needs to tell a story about your skills, expertise, talents and passions and in a highly competitive job market, standing out matters!
The team of professional resume writers at The Perfect Resume are skilled in writing resumes for Collections Officers and has proven success in helping people land interviews and the job they want! We offer all job seekers a free resume review, ATS Scan, guides and templates and genuinely care about your career outcomes, partnering with you on your job search journey, following up and providing ongoing support. Your Professional Resume Writer will not let you feel like you are on your own!
If you know you need help, email your resume to info@theperfectresume.com.au. We will review it for free, provide some feedback, and recommend the resume writing services that suit you.
RESUME WRITING
▶Increase interview opportunities with a well-written resume.
▶Capture hiring managers' attention to get invited for more job interviews.
▶Create a professional first impression with a clear and organised resume.
▶Enjoy a sense of confidence and readiness when applying for jobs.
COVER LETTERS
▶Increase your chance of securing an interview by 40%
▶Tailor your cover letter to meet the needs of the hiring manager.
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LINKEDIN PROFILE
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SELECTION CRITERIA
▶Prepare a 2+ page pitch that aligns your experiences as an interview on a page.
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▶Use the STAR method (Situation, Task, Action, Result) to offer concrete evidence.
▶Show genuine enthusiasm for the company and the position.
INTERVIEW PREPARATION
▶Overcome nervousness at the interview with well-practiced interview questions.
▶Present yourself in a positive light, increasing your chances of success.
▶Stand out and be remembered by the interviewer.
▶Be confident and articulate your thoughts clearly and concisely.