Are you looking at becoming a Customer Service Assistant? They are responsible for assisting customers to do business with the organisation, such as making a purchase, placing an order, getting advice, making a complaint or finding information.
A Customer Service Assistant is an extremely competitive role to get into. Currently, there are only 865 positions for a Customer Service Assistant across Australia with a common salary of $45k per year. However, you still have a chance. The Perfect Resume team has helped others to get into the Administration & Office Support careers industry and believe we can increase your chances with our resume writing services also!
To apply for a Customer Service Assistant position, your resume will need to prove you can be the initial point of contact between a business and its customers. Recruiters and prospective employers will also be looking for transferable skills in:
- Handling enquiries from customers in person, over the phone and online.
- Generating sales, processing returns and issuing receipts.
- Searching knowledge bases for information.
- Resolving complaints.
- Escalating issues when necessary.
- Communicating with third-party vendors and stakeholders.
- Improving customer service procedures and policies.
- Measuring customer satisfaction and working to targets.
- Reporting on performance.
Due to the high volume of applications for a Customer Service Assistant received every year, qualifications that would increase your chances of landing an interview include a Certificate III in Customer Engagement (BSB30215) or a Certificate IV in Customer Engagement (BSB40315).
The Perfect Resume Services
When applying for a Customer Service Assistant position, your resume needs to tell a story about your skills, expertise, talents and passions and in a highly competitive job market, standing out matters!
The team at The Perfect Resume are skilled in writing resumes for Work Customer Service Assistants and have proven success helping people land interviews and the job they want! We offer all job seekers a free resume review, ATS Scan, guides and templates and genuinely care about your career outcomes, partnering with you on your job search journey, following up and providing ongoing support. You will not feel like you are on your own!
Would you like an updated resume which is ATS compliant and engaging to read? By adding your personality to your resume, coupled with an eye-catching, modern, concise design, an employer gets a better sense of who you are as a person as opposed to just reading words on a page. We even apply psychology techniques to make you stand out and eliminate biases including culture, over/under-qualified and age.
A tailored cover letter introduces you to the hiring manager formally while increasing your chance of landing an interview by 40%. It’s a brief one-page opening that we align the responsibilities of the job to your experiences to show that you are the best candidate for the position.
Many government positions, universities and large corporate entities have a high demand for positions. To reduce the number of candidates applying for a role, employers request selection criteria to be addressed. The selection criteria document is in addition to a tailored cover letter and put simply, it is a listing of desirable and essential knowledge, skills and attitudes that an organisation requires the successful candidate to possess.
Are you applying for a job that needs selection criteria addressed? Make no mistake; this is a critical part of your job application that you need to get right. Using the STAR technique, we work together and address each criteria specifically, aligning to the hiring managers expectations.
LinkedIn is widely used by recruiters to screen potential candidates. There is an art to making sure recruiters can find you on LinkedIn. We optimise LinkedIn profiles to have maximum engagement, ensuring that you have a keyword optimised professional profile, so you are ready to start networking.
Going to an interview can be a daunting experience. You are under the spotlight in front of a panel of strangers, do most of the talking for a long time, expected to answer questions which you have not prepared for or even feel relevant. By looking at the position description, we create a list of potential, experience-based questions. This allows you to have a collection of examples ready to demonstrate your skills and expertise quickly. We also eliminate any anxieties you may have, discussing the desired appearance, body language, and how to impress the panel.
Career counselling can range from getting that promotion, supporting you through a redundancy, changing your career or even just some help with your current role. This is a tailored experience unique to you. We look at your career history, identify what you have enjoyed and disliked then set goals, guiding you on a pathway to a future that you can enjoy. We can also investigate the barriers getting in between you and where you want to be.
If you love the content in your resume but would like a new modern design. You can choose one of ours which also includes proof reading, formal tone and grammar correction. If you need a full resume re-write checkout the resume prices below.
The Perfect Resume Writing Service
To ensure your resume is applicant tracking system compliant while still being eye catching for the final read, we get a snapshot of your experience, achievements and personal strengths to tailor your resume based on the jobs you are going for. We also conduct industry research to pitch your resume at the correct level to ensure your content is relevant then deliver your completed resume in both a Microsoft Word document and a PDF, ready for you to hit apply!
Resume Writing Packages Available
At The Perfect Resume, we value transparency, therefore our prices are available upfront. While you can purchase each service separately, our packages below offer great value for money.
Save over $40
✔ Cover letter
Save over $80
✔ Cover letter
✔ LinkedIn update.
Save over $100
✔ Cover letter
✔ LinkedIn update
✔ 60-minute interview preparation OR career counselling session.
Add on career services
- Cover Letters
- LinkedIn Updates
- Interview Preparation
- Career Counselling
- Selection Criteria
- Resume Redesign
- Return customer resume updates
If you know you need the help, click on the service you would like from the drop-down boxes below. If you're not sure, email your resume to firstname.lastname@example.org. We will review it for you for free, provide some feedback, and recommend the packages that suit.
Customer Service Assistant Resume Writing Services
- Regular price
- Sale price
- $49.00 Sale