Are you looking at becoming a Customer Service Representative? They interact with customers to give information or advice about company products or services, handle requests and process orders. Customer Service Representatives are required to have strong communication skills and are considered the front line of the company they work for, as they are most likely to be the first person a customer interacts with. Fast learners, eager problem-solvers, savvy with technology and courteous at all times, Customer Service Representatives can make or break a customers impression of the company they are interacting with.

Currently, there are only 5534 positions for a Customer Service Representative across Australia with a common salary of $55K per year. While it is an extremely competitive role to get into, The Perfect Resume team has helped others to land an interview in the Call Centre & Customer Service industry. We believe we can increase your chances with our resume writing services also!

To apply for a Customer Service Representative position, your resume will need to prove to recruiters and prospective employers that you will have the following transferable skills:

• Answering inbound calls from customers.
• Making outbound calls to customers.
• Looking up information to help resolve customer queries.
• Logging tickets for jobs and escalating matters that can‚Â'„Ât be resolved at the Customer Service Representative level.
• Entering data into Customer Relationship Management software.
• Meeting Key Performance Indicator targets, such as time on phone and time in queue.
• Responding to customer emails.
• Chatting to customers through an online chat portal.

Due to the high volume of applications for a Customer Service Representative received every year, qualifications that would increase your chances of landing an interview include a Certificate III in Customer Engagement (BSB30215) or Certificate IV in Customer Engagement (BSB40315).

The Perfect Resume Services

When applying for a Customer Service Representative position, your resume needs to tell a story about your skills, expertise, talents and passions and in a highly competitive job market, standing out matters!  

The team of professional resume writers at The Perfect Resume are skilled in writing resumes for Customer Service Representatives and have proven success in helping people land interviews and the job they want! We offer all job seekers a free resume review, ATS Scan, guides and templates and genuinely care about your career outcomes, partnering with you on your job search journey, following up and providing ongoing support. Your Professional Resume Writer will not let you feel like you are on your own!

RESUME WRITING

Would you like an updated resume which is ATS compliant and engaging to read? By adding your personality to your resume, coupled with an eye-catching, modern, concise design, an employer gets a better sense of who you are as a person as opposed to just reading words on a page. We even apply psychology techniques to make you stand out and eliminate biases, including culture, over/under-qualified and age.

COVER LETTERS

A tailored cover letter introduces you to the hiring manager formally while increasing your chance of landing an interview by 40%. It a brief one-page opening that we align the responsibilities of the job to your experiences to show that you are the best candidate for the position.

SELECTION CRITERIA

Many government positions, universities and large corporate entities have a high demand for positions. To reduce the number of candidates applying for a role, employers request selection criteria to be addressed. The selection criteria document is in addition to a tailored cover letter and put simply, it is a listing of desirable and essential knowledge, skills and attitudes that an organisation requires the successful candidate to possess.

Are you applying for a job that needs selection criteria addressed? Make no mistake; this is a critical part of your job application that you need to get right. Using the STAR technique, we work together and address each criteria specifically, aligning to the hiring managers expectations.

LINKEDIN PROFILE

LinkedIn is widely used by recruiters to screen potential candidates. There is an art to making sure recruiters can find you on LinkedIn. We optimise LinkedIn profiles to have maximum engagement, ensuring that you have a keyword optimised professional profile, so you are ready to start networking.

INTERVIEW PREPARATION

Going to an interview can be a daunting experience. You are under the spotlight in front of a panel of strangers, do most of the talking for a long time, expected to answer questions that you have not prepared for or even feel relevant. By looking at the position description, we create a list of potential, experience-based questions. This allows you to have a collection of examples ready to demonstrate your skills and expertise quickly. We also eliminate any anxieties you may have, discussing the desired appearance, body language, and how to impress the panel.

CAREER COUNSELLING

Career counselling can range from getting that promotion, supporting you through redundancy, changing your career or even just some help with your current role. This is a tailored experience unique to you. We look at your career history, identify what you have enjoyed and disliked then set goals, guiding you on a pathway to a future that you can enjoy. We can also investigate the barriers getting in between you and where you want to be.

The Perfect Resume Writing Service

To ensure your resume is applicant tracking system compliant while still being eye-catching for the final read, we get a snapshot of your experience, achievements and personal strengths to tailor your resume based on the jobs you are going for. Your Professional Resume Writer will also conduct industry research to pitch your resume at the correct level to ensure your content is relevant then deliver your completed resume in both a Microsoft Word document and a PDF, ready for you to hit apply!

Resume Writing Packages Available

At The Perfect Resume, we value transparency, therefore our prices are available upfront. While you can purchase each service separately, our packages below offer great value for money.

Add on career services

• Cover Letters
• LinkedIn Updates
• Interview Preparation
• Career Counselling
• Selection Criteria
• Resume Redesign
• Return customer resume updates

If you know you need the help, click on the service you would like from the drop-down boxes below. If you're not sure, email your resume to info@theperfectresume.com.au. We will review it for you for free, provide some feedback, and recommend the packages that suit you.