Customer Service Representative Resume

Are you looking at becoming a Customer Service Representative? Do you need a Customer Service Representative Resume? Currently, there are only 5534 positions for a Customer Service Representative across Australia with a common salary of $55K per year. While it is an extremely competitive role to get into, The Perfect Resume team has helped others to land an interview in the Call Centre & Customer Service industry. We believe we can increase your chances with our resume writing services also!

To apply for a Customer Service Representative position, your resume will need to prove to recruiters and prospective employers that you will have the following transferable skills:

• Answering inbound calls from customers.
• Making outbound calls to customers.
• Looking up information to help resolve customer queries.
• Logging tickets for jobs and escalating matters that can’t be resolved at the Customer Service Representative level.
• Entering data into Customer Relationship Management software.
• Meeting Key Performance Indicator targets, such as time on the phone and time in queue.
• Responding to customer emails.
• Chatting with customers through an online chat portal.

They interact with customers to give information or advice about company products or services, handle requests and process orders. Customer Service Representatives are required to have strong communication skills and are considered the front line of the company they work for, as they are most likely to be the first person a customer interacts with. Fast learners, eager problem-solvers, savvy with technology and courteous at all times, Customer Service Representatives can make or break a customer’s impression of the company they are interacting with.

Due to the high volume of applications for a Customer Service Representative received every year, qualifications that would increase your chances of landing an interview include a Certificate III in Customer Engagement (BSB30215) or Certificate IV in Customer Engagement (BSB40315).

The Perfect Customer Service Representative Resume Services

When applying for a Customer Service Representative position, your resume needs to tell a story about your skills, expertise, talents and passions and in a highly competitive job market, standing out matters!

The team of professional resume writers at The Perfect Resume are skilled in writing resumes for Customer Service Representatives and has proven success in helping people land interviews and the job they want! We offer all job seekers a free resume review, ATS Scan, guides and templates and genuinely care about your career outcomes, partnering with you on your job search journey, following up and providing ongoing support. Your Professional Resume Writer will not let you feel like you are on your own!

If you know you need help, email your resume to info@theperfectresume.com.au. We will review it for free, provide some feedback, and recommend the resume writing services that suit you.

Alternatively, CLICK HERE to view other services that cater for the Call Centre & Customer Service industry.