The Perfect Client Servicing Executive Resume Writing Tips
Do you want to apply for a Client Servicing Executive position to help you get closer to your career goals? Applying for jobs on Seek, LinkedIn, and other job boards can be a time-consuming process, however, to streamline the process, you can ensure your resume writing helps you to stand out from the crowd, and your online profile helps you to get an interview!
If a recruiter or hiring manager are looking for a Client Servicing Executive, they are searching for specific transferable skills. With less than ten people being interviewed for the job and hundreds of people, just like you, applying, The Perfect Resume team have created Resume Writing Tips to help you stand out from the others.
What do recruiters look for in a Client Servicing Executive resume or an online profile?
Tailoring your resume to a Client Servicing Executive position is mandatory today to ensure that your application will pass Applicant Tracking Systems (ATS). In doing so, your resume will be read by the prospective employer. Then, fingers crossed, you will be shortlisted as a potential candidate and be called for not one, but multiple job interviews!
Firstly, before you apply to be a Client Servicing Executive, you need to be acquainted with what a Client Servicing Executive does!
Client Servicing Executives handle the existing clients to identify their needs and address complaints or concerns regarding company products or services.
Hiring Managers are looking for a professional and courteous Client Servicing Executive to assist in collaborating with the relevant departments to better address client needs, providing regular updates to higher management, and upselling company products where possible.
To be successful as a Client Servicing Executive, you should have knowledge of necessary call center and customer service procedures, be open to learning, and have strong communication skills. Ultimately, a high performing Client Servicing Executive should be able to achieve outstanding customer satisfaction and identify new business opportunities through client referrals.
Knowing this, your resume and online profile should include the hard and soft skills that the recruiter or hiring manager is looking for in a candidate.
The Client Servicing Executive position description template will also contain pivotal information about what the candidate will need to do daily. Such as:
• Cultivating solid relationships with clients through the provision of exceptional after-sales service.
• Creating a positive onboarding experience for new clients.
• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• Identifying ways to overcome clients' initial dislike of company products.
• Maintaining an accurate record of all existing and potential clients.
• Responding to client inquiries in a timely and professional manner.
• Training and providing overall guidance to client service employees.
• Organizing training seminars to enable clients to fully utilize product features and benefits.
• Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.
You will also have some requirements and personal attributes that you will need to demonstrate in your resume to ensure your potential employer will take your application seriously, such as:
• Bachelor's degree in business administration or an industry-related field.
• Proven experience working as a client servicing executive.
• Proficiency in Microsoft Excel.
• Working knowledge of Customer Relationship Management (CRM) software.
• The ability to work efficiently under pressure.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving skills.
• Effective communication skills.
• Exceptional customer service skills.
You may also want to do some industry research to find out what other companies want in their Client Servicing Executives.