Are you looking at becoming a Service Desk Analyst? They are information technology (IT) professionals who provide technical support to users. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates. Service Desk Analysts have strong customer service skills and use an expert understanding of computer networking principals to troubleshoot issues. They work in the IT department of organisations in a broad range of industries.
Currently, there are only 1462 positions for a Service Desk Analyst across Australia with a common salary of $60K per year. While it is an extremely competitive role to get into, The Perfect Resume team has helped others to land an interview in the Information Communication & Technology (ICT) industry. We believe we can increase your chances with our resume writing services also!
To apply for a Service Desk Analyst position, your resume will need to prove to recruiters and prospective employers that you will have the following transferable skills:
- Responding to IT support requests over the phone, via email and in person.
- Downloading, installing and configuring the software to meet user requirements.
- Ensuring correct use of applications, networks and equipment.
- Testing and updating existing software.
- Escalating advanced IT support cases.
- Maintaining IT documentation including network and user details.
- Documenting records of actions taken.
- Fixing hardware issues including replacing equipment and peripherals such as computers, terminals and routers.
Due to the high volume of applications for a Service Desk Analyst received every year, qualifications that would increase your chances of landing an interview include a degree in computer systems, computer science, or information technology.
The Perfect Resume Services
When applying for a Service Desk Analyst position, your resume needs to tell a story about your skills, expertise, talents and passions and in a highly competitive job market, standing out matters!
The team of professional resume writers at The Perfect Resume are skilled in writing resumes for Service Desk Analysts and have proven success in helping people land interviews and the job they want! We offer all job seekers a free resume review, ATS Scan, guides and templates and genuinely care about your career outcomes, partnering with you on your job search journey, following up and providing ongoing support. Your Professional Resume Writer will not let you feel like you are on your own!