Are you looking at becoming a Call Centre Operator? They answer the telephone, email and internet enquiries about goods and services provided by the organisation they work for. They may also be responsible for promoting the goods and services or handling complaints about them. Call Centre Operators are required to have strong customer service and communication skills. They may be required to work shifts outside of regular business hours.
Currently, there are only 350 positions for a Call Centre Operator across Australia with a common salary of $50K per year. While it is an extremely competitive role to get into, The Perfect Resume team has helped others to land an interview in the Call Centre & Customer Service industry. We believe we can increase your chances with our resume writing services also!
To apply for a Call Centre Operator position, your resume will need to prove to recruiters and prospective employers that you will have the following transferable skills:
- Answering incoming calls and making outgoing calls.
- Reading and responding to emails, chats and messages.
- Assisting customers with their enquiries.
- Escalating to a more senior team member when required.
- Transferring customers to different departments.
- Coaching junior members of staff.
- Creating interest in goods and services.
- Resolving complaints and minimising lasting negative feeling regarding good or service.
Due to the high volume of applications for a Call Centre Operator received every year, qualifications that would increase your chances of landing an interview include a Certificate III in Customer Engagement (BSB30215) or Certificate IV in Customer Engagement (BSB40315).
The Perfect Resume Services
When applying for a Call Centre Operator position, your resume needs to tell a story about your skills, expertise, talents and passions and in a highly competitive job market, standing out matters!
The team of professional resume writers at The Perfect Resume are skilled in writing resumes for Call Centre Operators and have proven success in helping people land interviews and the job they want! We offer all job seekers a free resume review, ATS Scan, guides and templates and genuinely care about your career outcomes, partnering with you on your job search journey, following up and providing ongoing support. Your Professional Resume Writer will not let you feel like you are on your own!